:root {
  --azul: #1F4E78;
  --azul-claro: #2E6DA4;
  --verde: #2E7D32;
  --rojo: #C0392B;
  --gris-bg: #F4F6F8;
  --gris-borde: #D9DEE3;
  --texto: #22303C;
  --blanco: #FFFFFF;
  --radio: 10px;

  /* Colores de marca Mapping (tomados del logo) */
  --marca-negro: #1A1A1A;
  --marca-azul: #4FB8E8;
  --marca-amarillo: #F5C518;
  --marca-verde: #6FBE44;
  --marca-rojo: #E8433D;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: "Segoe UI", Arial, sans-serif;
  background: var(--gris-bg);
  color: var(--texto);
}

.topbar {
  background: var(--marca-negro);
  color: var(--blanco);
  padding: 14px 24px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 12px;
}

.topbar-brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.topbar-brand img {
  height: 38px;
  width: auto;
  border-radius: 6px;
  background: var(--blanco);
  padding: 3px 6px;
}

.topbar h1 { margin: 0; font-size: 1.3rem; }
.subtitle { margin: 2px 0 0; font-size: 0.85rem; opacity: 0.85; }

.topbar-actions {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
}

.topbar-actions input {
  padding: 8px 10px;
  border-radius: var(--radio);
  border: none;
  font-size: 0.9rem;
}

.btn {
  border: none;
  border-radius: var(--radio);
  padding: 10px 16px;
  font-size: 0.9rem;
  cursor: pointer;
  font-weight: 600;
  transition: opacity 0.15s ease;
}
.btn:hover { opacity: 0.85; }
.btn-primary { background: var(--verde); color: var(--blanco); }
.btn-secondary { background: var(--blanco); color: var(--azul); }
.btn-grande { width: 100%; padding: 14px; font-size: 1.05rem; margin-top: 12px; }

.stats {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 12px;
  padding: 16px 24px 0;
}

.stat-card {
  background: var(--blanco);
  border-radius: var(--radio);
  border: 1px solid var(--gris-borde);
  padding: 14px;
  text-align: center;
}
.stat-num { display: block; font-size: 1.6rem; font-weight: 700; color: var(--azul); }
.stat-label { font-size: 0.8rem; color: #667; }

.grid {
  display: grid;
  grid-template-columns: 1fr 1.2fr;
  gap: 20px;
  padding: 20px 24px 40px;
  align-items: start;
}

.panel {
  background: var(--blanco);
  border-radius: var(--radio);
  border: 1px solid var(--gris-borde);
  padding: 20px;
}

.panel h2 { margin-top: 0; color: var(--azul); }

.tarjeta-vacia {
  border: 2px dashed var(--gris-borde);
  border-radius: var(--radio);
  padding: 30px;
  text-align: center;
  color: #778;
}

.tarjeta-contacto {
  background: linear-gradient(135deg, var(--azul), var(--azul-claro));
  color: var(--blanco);
  border-radius: var(--radio);
  padding: 22px;
  text-align: center;
  margin-bottom: 6px;
}
.nombre-grande { font-size: 1.4rem; font-weight: 700; margin: 0 0 6px; }
.celular-grande { font-size: 2rem; font-weight: 800; letter-spacing: 1px; margin: 0 0 8px; }
.colonia-chip {
  display: inline-block;
  background: rgba(255,255,255,0.18);
  padding: 4px 10px;
  border-radius: 20px;
  font-size: 0.85rem;
  margin: 0;
}
.ayuda-previa { font-size: 0.8rem; opacity: 0.85; margin: 8px 0 0; }

.form-llamada { margin-top: 18px; }
.form-llamada h3 { color: var(--azul); }

.form-llamada label {
  display: block;
  margin: 10px 0 4px;
  font-size: 0.85rem;
  font-weight: 600;
  color: #445;
}

.form-llamada select,
.form-llamada textarea {
  width: 100%;
  padding: 9px;
  border-radius: 6px;
  border: 1px solid var(--gris-borde);
  font-size: 0.9rem;
  font-family: inherit;
  resize: vertical;
}

.bloque-preguntas {
  margin-top: 10px;
  padding: 12px;
  background: #F0F5F9;
  border-radius: var(--radio);
  border: 1px solid var(--gris-borde);
}
.pregunta-form { margin-bottom: 10px; }

.oculto { display: none !important; }

.panel-guion { max-height: 82vh; overflow-y: auto; }
.guion-subtitulo { color: #667; margin-top: -8px; }
.guion-meta { display: flex; gap: 14px; font-size: 0.85rem; color: var(--azul); margin-bottom: 10px; }

.nota-operador {
  background: #FFF7E0;
  border-left: 3px solid #E0A800;
  padding: 8px 10px;
  font-size: 0.82rem;
  border-radius: 4px;
  color: #6b5400;
  margin: 6px 0 14px;
}

.linea-guion {
  font-style: italic;
  font-size: 0.95rem;
  border-left: 3px solid var(--azul-claro);
  padding-left: 10px;
  margin: 8px 0;
}

.pregunta-guion {
  background: #F4F8FB;
  border-radius: var(--radio);
  padding: 12px 14px;
  margin: 10px 0;
}
.pregunta-guion h4 { margin: 0 0 6px; color: var(--azul); font-size: 0.95rem; }

.situaciones summary {
  cursor: pointer;
  font-weight: 700;
  color: var(--azul);
  margin-top: 16px;
  padding: 8px 0;
}
.situacion-item {
  padding: 8px 0;
  border-bottom: 1px solid var(--gris-borde);
}
.situacion-dice { font-weight: 600; margin: 0 0 4px; }
.situacion-responde { margin: 0; color: #445; font-size: 0.9rem; }

@media (max-width: 900px) {
  .grid { grid-template-columns: 1fr; }
  .stats { grid-template-columns: repeat(2, 1fr); }
}

/* ============================================================
   DASHBOARD DE SUPERVISOR
   ============================================================ */

.dash-wrap {
  max-width: 1100px;
  margin: 0 auto;
  padding: 24px;
}

.dash-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 20px;
  flex-wrap: wrap;
  gap: 10px;
}

.dash-header h1 { margin: 0; color: var(--marca-negro); font-size: 1.4rem; }

.dash-tabs {
  display: flex;
  gap: 8px;
  margin-bottom: 18px;
}
.dash-tab {
  padding: 8px 16px;
  border-radius: 20px;
  border: 1px solid var(--gris-borde);
  background: var(--blanco);
  cursor: pointer;
  font-weight: 600;
  font-size: 0.85rem;
  color: #556;
}
.dash-tab.activo {
  background: var(--marca-negro);
  color: var(--blanco);
  border-color: var(--marca-negro);
}

.dash-cards {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 14px;
  margin-bottom: 24px;
}

.dash-card {
  background: var(--blanco);
  border-radius: var(--radio);
  border: 1px solid var(--gris-borde);
  padding: 16px;
  border-top: 4px solid var(--marca-azul);
}
.dash-card.c-amarillo { border-top-color: var(--marca-amarillo); }
.dash-card.c-verde { border-top-color: var(--marca-verde); }
.dash-card.c-rojo { border-top-color: var(--marca-rojo); }

.dash-card .num { font-size: 1.8rem; font-weight: 800; color: var(--marca-negro); display: block; }
.dash-card .lbl { font-size: 0.8rem; color: #667; }

.dash-panel {
  background: var(--blanco);
  border-radius: var(--radio);
  border: 1px solid var(--gris-borde);
  padding: 20px;
  margin-bottom: 20px;
}
.dash-panel h2 { margin-top: 0; font-size: 1.05rem; color: var(--marca-negro); }

.progreso-barra {
  background: #EEF1F4;
  border-radius: 20px;
  height: 26px;
  overflow: hidden;
  margin: 10px 0;
  display: flex;
}
.progreso-fill {
  background: linear-gradient(90deg, var(--marca-verde), var(--marca-azul));
  height: 100%;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  color: white;
  font-size: 0.75rem;
  font-weight: 700;
  padding-right: 8px;
  transition: width 0.4s ease;
  white-space: nowrap;
}
.progreso-texto { font-size: 0.85rem; color: #556; }

.ranking-lista { list-style: none; padding: 0; margin: 0; }
.ranking-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 8px 0;
  border-bottom: 1px solid #EEF1F4;
}
.ranking-pos {
  width: 26px; height: 26px;
  border-radius: 50%;
  background: var(--marca-negro);
  color: white;
  display: flex; align-items: center; justify-content: center;
  font-size: 0.75rem; font-weight: 700;
  flex-shrink: 0;
}
.ranking-pos.p1 { background: var(--marca-amarillo); color: #4a3800; }
.ranking-pos.p2 { background: #C7CCD1; color: #333; }
.ranking-pos.p3 { background: #D79A6B; color: #402400; }
.ranking-nombre { flex: 1; font-weight: 600; color: var(--texto); font-size: 0.9rem; }
.ranking-barra-bg { flex: 2; background: #EEF1F4; border-radius: 6px; height: 10px; overflow: hidden; }
.ranking-barra-fill { background: var(--marca-azul); height: 100%; }
.ranking-total { width: 34px; text-align: right; font-weight: 700; font-size: 0.85rem; color: var(--marca-negro); }

.estatus-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 12px;
}
.estatus-chip {
  border-radius: var(--radio);
  padding: 14px;
  text-align: center;
  color: white;
}
.estatus-chip .num { font-size: 1.5rem; font-weight: 800; display: block; }
.estatus-chip .lbl { font-size: 0.78rem; opacity: 0.95; }
.estatus-contestada { background: var(--marca-verde); }
.estatus-no_contesto { background: #93A0AB; }
.estatus-numero_equivocado { background: var(--marca-rojo); }
.estatus-no_volver_a_llamar { background: var(--marca-negro); }

.dash-export {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  align-items: center;
}
.dash-export select {
  padding: 9px;
  border-radius: 6px;
  border: 1px solid var(--gris-borde);
  font-size: 0.9rem;
}

@media (max-width: 800px) {
  .dash-cards { grid-template-columns: repeat(2, 1fr); }
}